Terms of Service
These terms govern your use of the Optimal Climate Air Inc. website (optimalclimateair.com) and the heating, cooling, hot water and air quality services we provide in Mississauga, Ontario and the surrounding Greater Toronto Area. By using this site or requesting or scheduling service, you agree to these terms. If you do not agree, please do not use the site or request service.
Who We Are
Optimal Climate Air Inc. ("we", "us", "our") is an owner-operated HVAC company based in Mississauga, Ontario. We are TSSA registered, our technicians hold the required Gas Technician and refrigeration and air conditioning mechanic certifications, and we carry liability insurance and WSIB coverage. You can reach us at (519) 496-2022 or service@optimalclimateair.com.
Services & Estimates
Estimates are based on the information available at the time and may change once work begins and conditions are fully assessed. We will explain any material change and get your approval before we proceed with additional work. A request sent through this website is not a confirmed booking until we have contacted you and agreed on a time and scope of work.
Pricing, promotions and financing offers shown on this site are for general information. They may change, may not be combined, and may depend on your property, your equipment and your approval by the lender.
Scheduling & Cancellations
We make every effort to arrive within scheduled windows. Weather, emergencies and traffic can affect timing. If you need to reschedule or cancel, please give us as much notice as possible by calling (519) 496-2022. Someone over 18 should be present, or have given us access, at the service address.
Payment & Financing
Payment is due as set out in your estimate or invoice. We do not take card payments through this website. If you choose financing, your application is made on the lender's own website (Financeit), and the lender's terms, approval and fees apply to you. We are not the lender and do not control its decisions.
Your Responsibilities
To help us do the job safely and on time, please make sure our technicians can reach the equipment, keep pets secured, tell us about any known hazards such as gas odours, mould or asbestos, and give us accurate information about your system and your property. If a technician finds a condition that is unsafe, we may need to shut equipment down until it is repaired, and we will explain why.
Emergency and Urgent Service
Call us for urgent heating or cooling problems. Response times quoted on this site, such as "typically on site within about three hours" for urgent calls, are our usual target, not a guarantee, and depend on demand, distance, weather and technician availability. If you smell gas or suspect a carbon monoxide leak, leave the building and call 911 and your gas utility before you call us.
Circumstances Beyond Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, power or supply outages, parts shortages, strikes, or government orders. We will tell you as soon as we reasonably can and work with you on a new time.
Warranties
Equipment is covered by the manufacturer's warranty. Our workmanship is backed per the terms provided with your estimate or invoice. Warranty coverage may require documented routine maintenance, and does not cover damage caused by misuse, lack of maintenance, power problems, acts of nature or work by other contractors.
Website Use
Content on this site is provided for general information and may be updated at any time. It is not a substitute for an on-site inspection by a qualified technician. The site is provided "as is" and "as available" without warranties of any kind. You agree not to misuse the site, including by trying to disrupt it, scrape it at scale, submit false or automated requests, or gain unauthorized access.
Intellectual Property
The text, photographs, logos, designs and other content on this site belong to Optimal Climate Air Inc. or its licensors and are protected by copyright and trademark law. You may view and print pages for your own personal use. You may not copy, republish or sell our content without our written permission.
Limitation of Liability
To the fullest extent the law allows, Optimal Climate Air Inc. is not liable for indirect, incidental, special or consequential losses arising from your use of this website, such as lost profits or lost data. Our total liability for any claim relating to the website is limited to the amount you paid us, if any, for the service connected to that claim. Nothing in these terms limits any right you have under Ontario consumer protection law, or any liability that cannot be limited by law.
Links to Other Sites
This site links to third-party websites and tools, such as our online booking provider, our financing lender and social media pages. We do not control them and are not responsible for their content or practices.
Governing Law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute that cannot be settled between us will be brought in the courts of Ontario, and you and we agree to their jurisdiction.
Changes to These Terms
We may update these terms from time to time. The updated terms apply from the date they are posted here. Continuing to use the site after that date means you accept the updated terms.
Privacy
Our Privacy Policy explains how we handle your information. To opt out of the sale or sharing of your personal information, or to change your cookie choices, see Your Privacy Choices.
Contact
Questions? Call (519) 496-2022 or email service@optimalclimateair.com.
Last updated: November 2, 2026.