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Privacy Policy

Optimal Climate Air Inc. ("we", "us", "our") is an owner-operated heating, cooling and air quality company serving Mississauga, Ontario and the surrounding Greater Toronto Area. We respect your privacy. This policy explains what personal information we collect through this website (Optimal Climate Air Inc. at optimalclimateair.com) and through the service requests you send us, how we use it, who we share it with, and the choices you have.

Information We Collect

When you call us, email us, or send a request through our contact form, we collect the details you give us: your name, phone number, email address, the city or address where you want service, and the details of your request. If you book online through our scheduling tool, the booking provider also collects the details you enter there.

When you browse the site, our analytics tools automatically collect technical information such as your IP address, browser and device type, approximate location, the pages you view, the links you click, how long you stay, and the page that referred you. This information is collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

  • respond to your inquiry and give you an estimate;
  • schedule, perform and follow up on heating, cooling and air quality service;
  • invoice you and process payment for completed work;
  • keep records we are required to keep, such as warranty and safety records;
  • understand how the site is used so we can fix problems and improve it; and
  • protect the site and our contact form from spam and abuse.

We do not sell your personal information. We do not send marketing text messages. If you ask us to stop contacting you about a request, we will.

Who We Share It With

We share information only with the service providers that help us run the business, and only as much as they need to do their job. These are:

  • Google Tag Manager and Google Analytics 4, which measure how visitors use this site;
  • Google reCAPTCHA, which protects our contact form from spam and bots;
  • Housecall Pro, which powers the online booking tool on this site;
  • Our website platform and email delivery, which receive your contact form message and pass it to us; and
  • Financeit, a third-party lender. If you choose to apply for financing, you leave this site and give your details directly to Financeit under its own privacy policy.

We may also disclose information when the law requires it, to protect our rights or safety, or to a buyer if the business is sold.

Your Privacy Choices

You can control how your information is used on this site. You can request access to, correction of or deletion of your information, and you can opt out of marketing messages at any time by contacting us at service@optimalclimateair.com or (519) 496-2022.

Cookies and measurement

This site uses Google Tag Manager and Google Analytics 4 to understand how visitors use the site, and Housecall Pro for online booking. Our contact form is protected by Google reCAPTCHA. These tools can set cookies and collect your IP address, device and browser details, approximate location, and the pages you visit. These are the only tracking tools this site loads today; if we add others, we will update this policy first.

Change cookie choices. Choosing "Decline" turns off analytics and advertising cookies on this browser. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out and turn off advertising cookies automatically.

Canadian privacy (PIPEDA)

Optimal Climate Air Inc. is based in Mississauga, Ontario, and handles personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We collect only what we need to answer your request and provide service, use it for those purposes, and keep it only as long as needed. You can ask to see or correct the information we hold about you, or withdraw your consent, by contacting us. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Quebec residents (Law 25)

For visitors in Quebec, analytics and advertising cookies are off by default and only turn on if you choose "Accept". You can ask to access or correct your personal information, or withdraw your consent, by contacting us at service@optimalclimateair.com.

The person in charge of the protection of personal information at Optimal Climate Air Inc. is our owner, Raj Charran. You can reach Raj at service@optimalclimateair.com or (519) 496-2022.

These choices also apply to our Terms of Service.

Payment Security

We never collect or store payment card numbers on this website, and the site has no card entry form. If you apply for financing, you do so on Financeit's own secure website, and Financeit handles your application and card or bank details. When we take payment for completed work, it is handled outside this website. If you share payment details with us in person, we use them only to take that payment.

How Long We Keep Information

We keep service and warranty records for as long as we need them to support your equipment and meet our legal, tax and insurance obligations. Contact form messages that do not lead to a job are kept only as long as needed to answer you. Analytics data is kept according to the retention settings in our Google Analytics account.

How We Protect Information

This site is served over HTTPS. Contact form messages travel over an encrypted connection to our website platform and are emailed to us. No method of sending or storing information is completely secure, so we cannot guarantee absolute security, but we limit who can see your information to the people who need it to serve you.

Children

This site is for adults who own or manage a home or business. It is not directed at children, and we do not knowingly collect personal information from anyone under 16.

Links to Other Sites

This site links to other websites, such as Financeit, Facebook, Instagram and our Google Business Profile. Those sites have their own privacy practices, and this policy does not cover them.

Changes to This Policy

We may update this policy from time to time. The date at the bottom of this page shows when it was last changed. If we make a significant change, we will post a notice on this page.

Contact

Questions about this policy? Call (519) 496-2022, email service@optimalclimateair.com, or write to Optimal Climate Air Inc., Mississauga, ON, Canada.

Last updated: November 2, 2026.